We’ve helped over 250,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Option 1
Live Virtual Training
Learn from Anywhere

One day courses.
Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
Interact with a live expert learning consultant.
Pre-course questionnaires to establish key development areas.
Personal action plans to support skills reinforcement.

Option 2
Tailored Training
We'll Come to You - Worldwide

90mins, 180mins or One day courses.
Comprehensive seven-step approach to identify your requirements.
Tailored course content delivered via Zoom / MS Teams or at your premises.
Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
Call us on 0800 121 4660 or complete the enquiry form to discuss.

Option 3
Scheduled Courses
Come to Us - Across the UK

One day courses.
Training centres in London, Birmingham and Manchester.
Lunch at our on-site restaurants and refreshments provided.
Personal action plans to support skills reinforcement.
Pre-course questionnaires to establish key development areas

Customer Service Training

CPD Accredited Customer Service Courses

For Everyone

Consistently Delivering
Exceptional Service

Professional
Telephone Skills

Dealing with Challenging People / Situations

Professional
Email Writing

Effective
Complaint Handling

For Managers

For Receptionists / Front of House

For Technical / Support

For Managers

Creating a Culture of
Service Excellence

Coaching
Service Excellence

For Receptionists

For Receptionists / Front of House

Professional
Receptionist Skills

/ Front of House

Medical
Receptionist Skills

For Technical / Support

Exceptional Service Skills
for Technical People/Support

Why choose Hamilton Mercer for Customer Service Training?

Establish Service Standards

Uplift People Performance

Develop Service Culture

Global or local, we’re the trusted experts

Learning formats

Option 1
Live Virtual Training
Learn from Anywhere

Option 2
Tailored Training
We'll Come to You - Worldwide

Option 3
Scheduled Courses
Come to Us - Across the UK

Common Customer Service Training Queries Answered:

Let's Chat

Contact us today

Head Office

London

Birmingham

Manchester

Customer Service Training

CPD Accredited Customer Service Courses

For Everyone

For Managers

For Receptionists / Front of House

For Technical / Support

For Managers

For Receptionists

For Receptionists / Front of House

/ Front of House

For Technical / Support

Why choose Hamilton Mercer for Customer Service Training?

Establish Service Standards

Uplift People Performance

Develop Service Culture

Global or local, we’re the trusted experts

Learning formats

Option 1 Live Virtual TrainingLearn from Anywhere

Option 2 Tailored TrainingWe'll Come to You - Worldwide

Option 3 Scheduled CoursesCome to Us - Across the UK

Common Customer Service Training Queries Answered:

Let's Chat

Contact us today

Head Office

London

Birmingham

Manchester

Option 1
Live Virtual Training
Learn from Anywhere

Option 2
Tailored Training
We'll Come to You - Worldwide

Option 3
Scheduled Courses
Come to Us - Across the UK