Hamilton Mercer
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25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES
25% OFF CLASSROOM OR LIVE VIRTUAL SCHEDULED COURSES

Customer Service Coaching

No of Courses: 9
Rating:
☆☆☆☆☆ 4.9/5
4.9/5
Learners Enrolled: 229,426

Coaching unlocks potential, fosters growth, and enhances performance, providing personalized guidance for individuals and teams to achieve their goals and maximize success.

Welcome to Hamilton Mercer’s Customer Service Coaching

CPD Accredited Customer Service Coaching Course

For Everyone
cdes

Consistently Delivering
Exceptional Service

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pts

Professional
Telephone Skills

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dcps

Dealing with Challenging People / Situations

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pew

Professional
Email Writing

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ech

Effective
Complaint Handling

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For Managers

Creating a Culture
of Service Excellence

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For Technical / Support
ets

Exceptional Service Skills
for Technical People/Support

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For Receptionists / Front of House

Professional
Receptionist Skills

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mrs

Medical
Receptionist Skills

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Why choose Hamilton Mercer for Customer Service Coaching

Establish Service Standards

Hamilton Mercer’s Service Quality Framework™ enables organisations to benchmark service performance with ease – enhancing the customer experience.

Uplift People Performance

Hamilton Mercer’s Service Methodologies™ uplift people’s capabilities, motivation and productivity – boosting service performance.

Develop Service Culture

Hamilton Mercer’s Service Rituals™ improve service communications among your people– increasing employee engagement.

We’ve helped over 250,000 learners improve their service capabilities and performance. Start to transform your people’s approach now by contacting us on 0800 121 4660 – or complete the enquiry form.

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, across all sectors and industries, as well as individuals looking to uplift their capabilities and boost performance

Learning formats

Option 1
Live Virtual Training
Learn from Anywhere

  • One day courses.
  • Delivered via Zoom, all you need is a device with Internet (camera and microphone recommended).
  • Interact with a live expert learning consultant.
  • Pre-course questionnaires to establish key development areas.
  • Personal action plans to support skills reinforcement.
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Option 2
Tailored Training
We'll Come to You - Worldwide

  • 90mins, 180mins or One day courses.
  • Comprehensive seven-step approach to identify your requirements.
  • Tailored course content delivered via Zoom / MS Teams or at your premises.
  • Manager development tools provided to ensure learning reinforcement – part of our HMOnTrack™.
  • Call us on 0800 121 4660 or complete the enquiry form to discuss.
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Option 3
Scheduled Courses
Come to Us - Across the UK

  • One day courses.
  • Training centres in London, Birmingham and Manchester.
  • Lunch at our on-site restaurants and refreshments provided.
  • Personal action plans to support skills reinforcement.
  • Pre-course questionnaires to establish key development areas

Common Customer Service Training Queries Answered:

Let's Chat

Contact us today

Find out more about our customer service training and personal development courses.

Give us a call on 0800 121 4660 or complete the enquiry form.

Head Office

930 High Road
North Finchley
London
N12 9RT

London

20 Mercer Street
Covent Garden
London
WC2H 9HD

Birmingham

The BCEC
Hill Street
Birmingham
B5 4EW

Manchester

Centurion House
129 Deansgate
Manchester
M3 3WR

Hamilton Mercer
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©2024 Hamilton Mercer Training Ltd | 

Company Nº 06419717  |  VAT Registration Nº 922 4698 09 | Registered Office: 930 High Road, London, N12 9RT

Hamilton Mercer