Exceptional Service Skills for Technical People / Support

Duration: 1 day
Rating:
4.9/5
4.9/5
Learners Enrolled: 6,573

It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.

Hamilton Mercer’s Service Methodologies™ help technical people uplift their service capabilities, improve internal communication and optimise efficiency.

Learning Objectives

Audience

Course Content

Learning Formats

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Live Virtual Training

Facilitator-Led via
Zoom or Microsoft Teams

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Classroom Training

Facilitator-Led at one of
our Locations or Yours

Quick Links

Learning Formats

Option 1:
Live Virtual Training
Learn from Anywhere

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Option 2:
Tailored On-Site Training
We'll Come to You - Worldwide

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Option 3:
Scheduled Courses
Come to Us - Across the UK

Scheduled Course Dates

Workshop
£275.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Tue 03 Nov 2020
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Tue 03 Nov 2020
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Wed 09 Dec 2020
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Wed 09 Dec 2020
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Thu 28 Jan 2021
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Thu 28 Jan 2021
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Online
£275.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Thu 11 Feb 2021
09:30 AM GMT - 04:30 PM GMT
Live Virtual
Workshop
£275.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Tue 09 Mar 2021
09:30 AM - 04:30 PM
London - Covent Garden
Online
£179.00 excl. VAT

Exceptional Service Skills for Technical People/Support

Tue 09 Mar 2021
09:30 AM GMT - 04:30 PM GMT
Live Virtual

Course Locations

Online – Led Live by our Expert  Facilitators via Zoom.

London – 20 Mercer Street, Covent Garden, London. WC2H 9HD.

Birmingham – The BCEC, Hill Street, Birmingham. B5 4EW.

Manchester – Centurion House, 129 Deansgate, Manchester. M3 3WR.

Do you have more than 5 learners?

A more cost effective solution would be our Tailored Training; this can delivered as Live Virtual or Classroom training (or a mixture).

Prices from £49+vat per learner.

Call us on 0800 121 4660 or complete the enquiry form to discuss.

Reviews

Global or local, we’re the trusted experts

Since 2007 we’ve worked with organisations of all sizes, from government agencies to technology giants, we help thousands of people across the world define a service standard

Private Sector

Public Sector

Third Sector